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This is an indication that you received the wrong lock cylinder and it may need to be replaced. Knob or lever keeps coming off the spindle. Hours: 6 a.m. – midnight (east coast standard), 7 days a week. If the problem persists, check to make sure that the door and strike plate are not misaligned (i.e. This will probably require an 1/8″ allen wrench for the interior knob or lever. Door Hole Template Troubleshooting Guide If parts are missing do not return product. Reinstall the spindle if the inside knob or lever doesn't retract the latch bolt and spins freely instead. Look on the side of the lever for the small hole for the handle screw. Priced From: $486.00. It should fit into the V groove in the spindle and be fully tightened. Place a block of wood between the edge of the door and the door frame. UPDATE: I made a video illustrating how to fix this problem yourself if your lock is not covered by Baldwin’s lifetime warranty or you don’t care about it. He is the author of 34 books and his work has appeared in hundreds of publications, including "The New York Times," "The Milwaukee Sentinel," "Architecture" and "Video Times." The spindle is the square rod through the square hole in the latch mechanism and into the door handles. Look along Baldwin doorknob handle stems for the small setscrews securing the handles to the doorknob. Doorknob locks come in three variations: Grade 3, interior room doorknob locks that give the least security protection; Grade 2, … 6. How to Remove Baldwin Door Levers Open the door containing the Baldwin door lever. Repositioning the latch or strike plate may require you to enlarge the mortises, or the indentations in the door frame that hold these plates. Remove the strike plate and the reinforcing plate under it by removing the Phillips-head screws that hold the plates into the door. If these pieces are not engaging properly in their latch plates, it may make it possible for an intruder to open the door without a key. Troubleshooting Guide If parts are missing do not return product. Reinstall the cylinder with the long tailpiece held vertical. You also get more control over who has access to your home. Baldwin’s collection of finely crafted door knobs in rich finishes offer a unique and authentic style for every home. Beautiful and practical, Baldwin’s keypad entry locks combine the convenience of keyless entry with exceptional quality. Monday-Friday: 8am-6pm Eastern, CUSTOMER SUPPORT & My lock is unresponsive. Baldwin locks come in a variety of styles that you can choose from. If the knob itself came off in your hand, it's probably the kind that slips over a cylindrical spindle, which is mounted to the door as part of the latch assembly. Troubleshooting may take some time but in the long run, it will make your job of fixing it a lot easier. How to Fix a Doorknob Lock. 1. Corrects the symptom where the key will spin without locking or unlocking the lock. By creating an account you agree to the Hunker, Architectural Record: The Ins and Outs of Door Hardware. Baldwin locks can be seen all over commercial and residential establishments all over the world, and at East Valley Lock & Key we will be happy to install or repair your current locks for you. Baldwin door hardware problem About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features © 2020 Google LLC While keeping others out is the goal, from time to time a sticky lock can lock can hold a small child in or prevent you from opening the door. Remove the deadbolt turn knob assembly and the lock cylinder if the deadbolt won't turn without the key in it. Baldwin Hardware and Baldwin Brass at discount prices from our Atlanta, Georgia SHOWROOM. Remove and reinstall the spindle so that the short side of spindle faces the exterior of the house, and the long side of the spindle -- the side with the V groove in it -- faces the inside. Use a hex key to loosen the set screws Pull the handles from both sides of the door knob. If you have any trouble installing your Baldwin product, feel free to call our toll-free consumer help line at 1-800-566-1986. Please call Baldwin's Consumer Help Line at 1-800-566-1986 and we will quickly send the parts to you. TECHNICAL SUPPORT BALDWIN HARDWARE 1 Meridian Blvd,Suite 1A02 Wyomissing,PA 19610 Toll-Free Phone: (800)566-1986; Fax: (800)255-9785 . There may be a through bolt whose head is hidden by a screw cap below the knob; you’ll have to unscrew it to reveal the bolt head. that the deadbolt can lock and unlock without friction), and that the latch bolt hole in the door jamb is deep enough for the latch bolt. SKU: 5009-5048/5148. Key will spin without operating the deadbolt, How to install Baldwin Estate Keyed Entry Adaptor Replacement, Removing mortise lock cylinder for rekeying, Removing mortise lock for repair or replacement, Removing mortise lock trim for door painting or replacement, Installation including correct procedure for handing the deadbolt, Step by step installation guide for rim lock installation, Step by step installation guide for cremone bolts, Guide for the proper installation of the extension link(s) required for doors over 7’, How to Install a Baldwin Emergency Entrance Rose, How to Install Baldwin Estate Privacy Lock, How to Install a Baldwin Estate Mortise Bolt, How to Install Estate Small Diameter Roses, How to install a Baldwin Estate Privacy Pocket Door, How to install a Baldwin Estate Screen Door Handleset, How to install a Baldwin Reserve Keyed Entry, How to Install a Reserve American Cylinder Multi-Point Trim, Reserve Handleset Thick Door Kit Installation, Step by step guide on how to install Spyglass handleset, How to install a Baldwin Prestige Series Torrey Pines Handleset, How to Install a Baldwin Evolved Handleset, How to Pair Kevo Plus with your Baldwin Evolved, How to Pair your iPhone with Baldwin Evolved, How to install a Baldwin Touchscreen Deadbolt, How to Program Baldwin Estate Touchscreen. Baldwin Hardware manufactures a number of different exterior locksets for home and commercial applications. What Causes a Door Latch to Stick? If you need to reposition the upper strike plate and the upper latch plate, you can fill the old screw holes with wood putty or jam small dowels into them. This indicates that the strike plate is not aligned properly with the deadbolt. Key Is Broken Off in Lock. If your smart device doesn't vibrate, and the Bluetooth symbol (located at the top of your screen) doesn't flash, this is an indication that there is no Bluetooth communication. If the deadbolt is hard to turn, you may break the key in the lock while trying to open it. Using pliers, try to grip and pull the key straight out. 13 Slide knob onto spindle and tighten set screw with Allen wrench. CONSUMER SERVICES; Monday-Friday: 8am-6pm Eastern; CUSTOMER SUPPORT & TECHNICAL SUPPORT; Monday-Friday: 8am-5pm Eastern; TECHNICAL SUPPORT; Monday-Friday: 8am-5pm Eastern There are a few basic problems that might arise, and effectively troubleshooting them involves recognizing the symptoms of a faulty installation. In … Continue reading My Baldwin Thumblatch Won’t Open My Door Anymore Step 2. Replace tailpiece on deadbolts and handle sets. With the door closed, look through the gap in the door and try to extend the deadbolt, noting whether the deadbolt is striking the upper or lower edge of the strike plate. Loosen door knob: If the latch still sticks after you put it back, chances are you have the door knob … Solution Check door thickness. This is fairly common with Baldwin and Emtek deadbolts. What are the differences between Baldwin Images and Baldwin Prestige? 3” Reinforcing Screws Left-Hand Corrects the symptom where the key will spin without locking or unlocking the lock, Replace tailpiece on deadbolts and handle sets. Fit the interior knob onto the lower spindle and tighten the hex screw on the knob to hold it in place, using a hex wrench. Scott Knickelbine began writing professionally in 1977. Check the position of the set screw on the knob or lever if it keeps falling off the spindle. KEYPAD ENTRY. may become loose in the deadbolt lock which will result in the locking mechanism moving slightly out of alignment. Look for a little slot on the door-end of the knob, then find a small, matching button on the side or underside of the spindle. Unscrew the thumblatch off the door. The set screw is on the underside of the knob or lever. The first thing you'll need to do is determine what type of doorknob you have. If you can’t get a grip … Take the door knob apart and lean the latch mechanism with clean water. FREE SHIPPING on Baldwin Hardware orders over $99. Use the Allen wrench to loosen the set screw, check the position and tighten it again. Remove the deadbolt turn knob assembly and the lock cylinder if the deadbolt won't turn without the key in it. Remove the lower handle set. Knob/lever is secured when set screw enters V groove in spindle. Hunker may earn compensation through affiliate links in this story. Fixing the problem usually takes just a few minutes to correct, assuming the door holes and frame mortise have been sized and positioned correctly. Thank you for subscribing to our newsletter! Please call Baldwin’s Consumer Help Line at 1-800-566-1986 and we will quickly send the parts to you.

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