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Get all the features you love and know in Windows 10. Admins, have your account details ready when you call support. 305 418 9136 (Larga Distancia), 1 800 300 0069 This service description uses the generic title administrator to refer to all categories of administrators. You must be an admin for a business subscription to use these support methods. 18773073743. To supply your support contact information in the administration center. If you contact us from a number that isn't registered with your organization profile, the Microsoft support representative sends a verification code to the registered email or phone number in your Microsoft 365 admin center profile. Billing support is provided in English from 9 AM-5 PM (9 AM-6 PM in Australia), Monday-Friday. Save time by starting your service request online. Pre-sales support for Office 365 operated by 21Vianet provides assistance on subscription features and benefits, plan comparisons, pricing and licensing, and helps to identify the right solution to meet your business needs. Some examples of these issues are listed in the following table. Equally important is the critical role that the customer's IT department plays in the support of its users. 305 418 9143 (Larga Distancia), 844 808 2700 (المملكة العربية السعودية), United Arab Emirates 305 418 9136 (Long Distance), Netherlands Antilles Authorized administrators can use the Office 365 operated by 21Vianet portal to submit service requests online and access support telephone numbers. You can also contact us on behalf of Office 365 Germany users in your organization. 1 800 572 1100 A single user, customer, or service is partially affected. Technical support. To view feature availability across Office 365 plans, see Office 365 Service Description. Anguilla. (الجزائر) +213. Required Fields Not Present. 11 6076 0011 (Gran Buenos Aires) Initial Response: 1 business day or less. All of the support options below are for Microsoft Cloud Germany. If you encounter any problem with online request, phone support is available at (86) 400-089-0365. 21Vianet customer service team follow up with investigation and customer communication in reasonable rhythm according to severity levels. If you're a Skype customer and need help, please search our support site for your issue or learn how to contact Skype Customer Service . Microsoft Accessories for Business. Microsoft Store Sales and Customer Support. Business Central is sold and implemented through a global network of Dynamics 365 partners with industry expertise. Address service availability issues within the customer's organizational span of control. Multiple users or services are affected. pane, tell us what you need help with, and then press Enter. pane. Online Service Center Home; Please provide a valid Device Serial Number. However, if the administrator is unable to resolve issues with the help of self-service support resources, he or she should Contact support. Who has admin permissions in my business? Please try again. Haven’t received your invitation email? 800 202 011 Issues that originate in customer networks fall outside of the Office 365 support boundaries, and in these cases, customers must work with their networking team for assistance. 21Vianet understands that receiving timely technical support from qualified professionals is a key aspect of cloud services. Unlock productivity and business insights Connect people, processes, and insights to make better decisions faster with embedded guidance, dashboards, and interoperability with Microsoft 365 and Microsoft Teams. 305 418 9136 (Long Distance), 1866 993 9319 Adopt new business models faster with flexible deployment, reliability, security, and an adaptable solution that grows with you. Phone number. Your session has expired. Scan this QR code to follow us on WeChat and get the latest updates for Office 365 operated by 21Vianet. 305 418 9136 (Long Distance), 1 866 994 9312 On the My profile page, your ROLE will be displayed next to your AGREEMENT NUMBER and PURCHASING ACCOUNT To better protect your organization, we added a PIN-based verification step to our existing phone-based verification process. 305 418 9143 (Larga Distancia), 305 418 9140 Angola. Provide assistance with licensing, invoicing, and subscription inquiries. If you're experiencing an issue that isn't listed, you can get support in one of the following ways: Save time by starting your service request online. 305 418 9136 (Longue Distance), 52 55 47772929 Assisted support options are for admins of Office 365 subscribed organizations only. Need technical help? Technical support. 305 418 9136 (Long Distance), 1 866 993 9320 Provide solid business impact statement (see the severity A description and examples above); Allocate resource to ensure continues collaboration with 21Vianet customer support agent for the joint investigation and necessary communication; Provide accurate contact information and ensure reliable communication throughout the service request lifecycle. Start by checking the current health of your services. In the Business Center, MPSA customers can: Access your licensing information in one location. All users can't send instant messages, join or schedule Skype for Business Meetings, or make Skype for Business calls. Contact Microsoft Dynamics 365 by calling, starting an online chat, or filling out a request form. When you join the network, you become part of a community with a shared goal to do more for our customers. With every subscription of Office 365 operated by 21Vianet, 21Vianet support provides technical, pre-sales, billing and subscription support. Microsoft offers a promotion for 1 license of Skype for Business Server with a purchase of Exchange Server 2016. 305 418 9136 (Long Distance), 0 805 51 0105 This internet-based application allows information to be shared between Microsoft Dynamics and our partners. 305 418 9136 (Long Distance), 1 866 543 2085 18773074227. For instructions, see Contact support. 305 418 9143 (Larga Distancia), 11 4706 0990 How can we help you? 305 418 9143 (Larga Distancia), 51 1 7097831 Gather and validate information related to specific service requests. We'll help you find a solution or connect you to technical support. If you use Office 365 but you're not an admin, you can still get support in the community forums, or by contacting your admin. The community forums are monitored by trained Microsoft support agents who can help resolve your issue. In Australia, call 1 800 197 503. The Microsoft Business Center (previously the Microsoft Volume Licensing Center) is the portal for customers who have made purchases through the Microsoft Products and Services Agreement (MPSA). Provide assistance with purchasing and trial inquiries. 21Vianet assigns a severity level to a case when it is opened, based on an assessment of the issue type and customer impact. (Κύπρος), Macedonia, FYRO 305 418 9136 (Long Distance), 009 800 542 0049 checking the current health of your services. Register, Assign Permissions or Access Your Licenses. 305 418 9136 (Long Distance), 877 568 2495 Request tech support for … If you get a message that says you don't have permission to access this page or perform this action, then you aren't an admin. However, this can only be done if the ticket is still open. Customer Care Toll Free: 1800 81 8798. 305 418 9136 (Longue Distance), 305 418 9138 A single user is experiencing partial disruption, but an acceptable workaround exists. Technical support is provided in English 24 hours a day, 7 days a week. For more information, see Learn about Office 365 Germany. Language. With the Business Center, we’re bringing more resources to your online volume licensing experience to make it easier to do business with Microsoft. 877-860-4891. The Office 365 operated by 21Vianet technical support team troubleshoots only those issues that are related to Office 365 operated by 21Vianet. If the results don't help, select Contact support. … 1 If the customer cannot provide required resource or make response for collaboration with 21Vianet customer support agent investigation in reasonable time, 21Vianet support team may lower down the severity level of a service request. French Southern Territories (Antarctic Lands), Learn about Office 365 operated by 21Vianet, Assign admin roles in Microsoft 365 for business, search the Microsoft 365 for business community forums. 0 800 222 9467, 800 100 714 Previously, when working with support to address an issue with Configuration Manager clients, you would need to manually collect log files and other information to help troubleshoot the issue. Understand the different pricing plans for Dynamics 365 Business Central to help you find the best solution for your organization. In the United Kingdom, call 0800 032 6417. In the Need help? 305 418 9143 (Larga Distancia), 1 866 993 0313 The expected wait time is indicated in the Need help? Country/Region code. In the Microsoft 365 admin center, choose Support > New service request. (Bosna i Hercegovina), Cyprus Technical support does not include troubleshooting third-party services or add-ins. If you're not a business admin, please use this support page. Continually gather customer feedback on how to improve the service through surveys. Product updates. Barbados. 305 418 9143, Dominican Republic Provide user account setup and configuration to allow users access to the services. For partners. Use self-service support resources to resolve support issues. Troubleshoot and provide technical guidance for customer issues and escalations. 905 568 0434 In the admin center, choose Support > New service request. If you choose by email, you can simply reply to that email to follow up. Plus, find other important resources for Dynamics 365. 800 892 5234 (TTY), English / Français English / Français 305 418 9143 (Larga Distancia), North America / Central America / Caribbean. As an admin for Office 365 Germany, you get free access to our knowledgeable support agents for help resolving technical issues, as well as for pre-sales, account, and billing support. Who has admin permissions in my business? We're here to talk. You can call during local business hours, Monday through Friday. By using Connect and Extend-based solutions, agents can benefit from dynamic, contextual notes correlating data from multiple systems prior to starting an engagement and then avoid costly context switching by working natively within Teams for both internal collaboration and external … Click here The primary contact that sets up and supports each service user. 21Vianet also expect customer to collaborate at reasonable level accordingly. 1 800 102 1100, 0120 54 2244 (For Consumer, Domestic Only) The administrator is expected to provide initial assistance for the customer's users. People with administrator roles are the only ones in the customer's organization authorized to access the Admin section of the Office 365 operated by 21Vianet portal and to communicate directly with 21Vianet about Office 365 service requests. From any page in the Business Center, go to the upper right corner, select your user name, and then select My profile. Technical support. 305 418 9143 (Larga Distancia), 001 800 051 0398 For more information about the types of administrator roles, see Assign admin roles in Microsoft 365 for business. Microsoft Business Center - Customer FAQ The Microsoft Volume Licensing Center (MVLC) is now the Microsoft Business Center. 305 418 9143 (Larga Distancia), 305 418 9137 You must provide this code to the support representative to grant them access to your organization’s account. Change Confirm your Device Serial Number/Check Warranty. For help from an agent, follow the Get help link below to chat or request a call—we’ll call you so you don’t have to wait. The service is usable but in an impaired fashion. 18669221478. 305 418 9143 (Larga Distancia), 1 580 4451 Microsoft Products and Services Agreement (MPSA) customers should use the Business Center. 305 418 9143 (Larga Distancia), 305 418 9147 Technical support. 2. 800 136 2103 0800 761 7454 Learn about finding answers from other customers in the Community. (الإمارات العربيّة المتّحدة), 11 6076 0010 (Gran Buenos Aires) (British Virgin Island), 1 866 993 9306 Looking for help? You can view detailed information about current and past issues on the Service health dashboard. (Nederlandse Antillen), 1 800 220 1803 You can learn how to contact technical support here: Contact support. 305 418 9136 (International), British Virgin Islands Admins, have your account details ready when you call. Open an online request. Initial response time is based on the severity levels described above. Production, operations, or deployment deadlines are severely affected, or there will be a severe impact on production or profitability. In the United States, call 1 800 865 9408. View details of your agreements. For more information about how Microsoft uses the data that you provide when you contact Microsoft support, please see the privacy statement. This change only impacts how customers create and view technical support incidents. Authorized to submit service requests to 21Vianet. Information includes real-time sales, financial information, list of existing Microsoft Dynamics customers, and support history information 24 hours a day, seven days a week. Maintain communication with the administrators to help ensure that issues are addressed on an ongoing basis. Get ready and learn more about new capabilities. This will re-send the invitation to that email address. Since Office 365 Concierge is ticket based support, after you answer a question, you will get a ticket number and there are two ways for you to get connection with the support, email or phone call. 305 418 9136 (Long Distance), 1 877 678 8033 Please sign-in again to continue. Belize. How to set user password that never expires. Setting is impossible from EAC (Exchange admin center) but possible in Windows PowerShell. If you use Office 365 Germany at work or school, but you're not an admin, you can still get support in the community forums, or by contacting your admin or IT department. ... 24 x 7 Problem Resolution phone and web support benefits are measured by number of incidents. 3 4332 5458 (For Consumer, Toll for Overseas), Bosnia and Herzegovina Phone: +603 2777 8888. For instructions, see Contact support. Assistance for billing and subscription management issues is available online or by telephone during China business hours (Beijing Time), Monday through Friday. Here are some examples of billing and subscription management issues: Signing up for a trial or purchasing a subscription, Converting from a trial subscription to a paid subscription. If you're a Skype for Business customer and you need help, please visit Microsoft Office Support. 0 800 54 238 305 418 9136 (Long Distance), 0 805 51 0101 The Microsoft Business Center lets you view, learn about and use your Software Assurance benefits, as well as benefits you can receive from some Microsoft online services. Microsoft Accessories for Business, available through qualified resellers, is an easy, cost-effective way to purchase and deploy our full line of Microsoft PC Accessories - from mice and keyboards to webcams and headsets. Support is available both online through the Office 365 operated by 21Vianet portal, and by telephone for both paid and trial subscriptions. 0120 41 6755 (For Commercial, Domestic Only) (República Dominicana), 800 6676 Enter the email address for your Purchasing Account Administrator, your organization’s agreement number and purchasing account number. Now you can see your licenses, subscriptions, and benefits you’ve Billing and subscription management support can be accessed using the same phone number and online service request process as with technical support. ... Microsoft Trust Center Support ... Access industry-leading self-help and support options. Severity A is available only for technical support. Use Support Center to streamline the support experienc… You can also search the Microsoft 365 for business community forums to find known issues and trending topics, or to post a new question. 305 418 9143 (Larga Distancia), 1800 010 288 This article applies to customers of Office 365 Germany, which has domains ending onmicrosoft.de. Welcome to the new and improved PartnerSource Business Center! All other markets within the European Economic Area, Recipient configuration (mailbox permissions, configuring mail forwarding, configuring shared mailbox). Go to the admin center at https://admin.microsoft.com. Contact a partner for a detailed assessment, … The License Grant is what entitles, or "grants", the customer to use the promotional product. 305 418 9136 (Larga Distancia), 0805 51 0103 The situation has moderate business impact and can be dealt with during business hours. The issue is important but does not have a significant current service or productivity impact for the customer. Get answers to the questions you have about Microsoft Dynamics 365—from products to pricing to how to implement solutions that bring your people, data, and business together. Unfortunately any unsaved changes will be lost. Volume Licensing Partner Center. Technical support for Office 365 operated by 21Vianet subscriptions provides assistance with basic installation, setup, and general technical usage. Sign In. (0)1 390 1201 (Mobile) For Dynamics on-premises products, customers will be redirected to https://support.microsoft.com/supportforbusiness. 1-877-696-7786. It was easy to accidentally forget a crucial log file, causing additional headaches for you and the support personnel who you're working with. The Surface Support for Business Online Service Center supports the ability to check device warranty status. If your support phone number isn't listed above, use the drop-down menu below to find the number for your country or region. Get assistance. Antigua and Barbuda. Technical support. Address client connectivity, client software, and mobility installation issues. Enter a description of your issue, confirm your contact number and email address, select your preferred contact method, and then select Contact me. Provide accurate contact information and ensure reliable communication throughout the service request lifecycle. One of our Dynamics 365 sales advisors will reach out within two business days. American Samoa. This site in other countries/regions. The characters entered do not match the picture. 1 877 678 8032 For instructions, see Contact support. For even faster help, search for your topic on our site. Widespread problems sending or receiving mail. Technical support. With Office 365 you can designate several types of administrators who serve different functions. 21 89 10 70. The situation has minimal business impact. For online products, there are redirections to the specific product experiences for Dynamics 365, Azure and Office. 305 418 9143 (Long Distance), 0 800 100 4610 In Canada, call 1 800 865 9408. Country/Region Volume License Keys: toll call only Volume License Keys: toll-free call; United States (716) 871 2781 Call support. ; Fill in the Name, Email address, and the Website fields, so that your users know how to contact you for technical support. The support telephone number can be found on the Office 365 operated by 21Vianet portal. Self-service support is available for all Office 365 operated by 21Vianet users, and includes troubleshooting tools and videos, help articles and videos, as well as forums and wikis in the Office 365 community. Fax: +603 2710 6500. Assisted support options are for admins of Office 365 Germany subscribed organizations only. 305 418 9143 (Larga Distancia), 1 866 993 9315 Pre-sales support can be accessed using the same phone number as with technical support. 18773086566. Get help from a sales representative. 305 715 1499, 56 2 25994914 Join the Microsoft Partner Network to connect with the community and take advantage of valuable resources and training. Examples of issue types and severity levels are shown in the following table. In the United States, call 1 800 865 9408. Provide issue coordination and resolution management. Bahamas, The. Unlock opportunities for business growth with access to a wide range of products, a vast customer base, and deep industry expertise. Contact your … Quick Start: Register for the Microsoft Business Center Microsoft Volume Licensing 7 The link to request the invitation email 4. In the Business Central administration center, choose the environment that you want to specify your contact details for, such as Production, and then, in the Support menu, choose Manage Support Contact. Then select SUBMIT. In this model, the contact center solution provider acts as a telephony carrier alongside Microsoft 365. In addition, pre-sales support can help you find a Partner, and purchase and sign up for a trial. Call support. 305 418 9143 (Larga Distancia), 1 866 993 9318 Save time by starting your service request online. In the United Kingdom, call 0800 032 6417. Initial Response: 3 business day or less. 305 418 9136 (Long Distance), 000 4054 083 One or more services aren't accessible or are unusable. 305 418 9136 (Long Distance), 00 1 866 543 2085 The Microsoft Partner Network is built on a simple premise: together, we can accomplish more. Find solutions to common problems, or get help from a support agent. Bermuda. User can't delete contact information in Exchange Online. Contact Microsoft Support. For more self-help resources, see Learn about Office 365 operated by 21Vianet. Initial Response: 1 hour or less; Follow up: continues effort until problem resolution. English, 0800 016 1034 01 800 123 3353 305 418 9136 (Long Distance), Saudi Arabia To find a customer service phone number in your country, please click a region and find your country. Support Center aims to reduce the challenges and frustration when troubleshooting Configuration Manager client computers. During registration, provide the same business or organization e-mail address that was referenced in the access notification e-mail you received. Responsible for service administration and account maintenance. 2 Severity A is only available to customers who had signed an advanced online service agreement with 21Vianet through a sales account manager. Technical or download support. العربية / Français. For billing and subscription management support, the highest severity level is B. Severity B/C: 9:00 ~24:00 (Beijing Time) a day, 365 days. 18773086488. 800 542 5320 (0)80 4010 3000 We'll help you find a solution or connect you to an expert who will contact you by email or phone. (Република Македонија), 1 800 389 0489 1. 800 6499 Algeria. Microsoft Open License, Microsoft Open Value, and Microsoft Open Value Subscription are Microsoft Volume Licensing agreements for organizations with 5–499 users/devices that want to license Microsoft on-premises software, cloud services, or both.

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